Frequently Asked Questions
Everything you need to know about your beauty orders.
What are your shipping options and delivery times?
We offer Standard, Express, and Next-Day delivery options. Standard shipping typically takes 2-3 business days, while Express orders are delivered within 1-2 business days.
Are all the beauty products on Escentual authentic?
Yes, we are an authorized retailer for every brand we stock. All products are sourced directly from the manufacturers to guarantee 100% authenticity.
What is your return policy for cosmetics and skincare?
For hygiene reasons, we can only accept returns on beauty products that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Can I get expert advice on which products are right for my skin type?
Absolutely. Our beauty experts are available via email or live chat to provide personalized recommendations based on your specific skin concerns and preferences.
Do you offer international shipping?
We ship to many countries worldwide. Please note that certain flammable items like perfumes and aerosols may have shipping restrictions depending on the destination.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your parcel's journey in real-time.