Returns & Exchanges

At Escentual, we want you to be completely satisfied with your beauty purchase; if you change your mind, you can return any unopened and unused items within 30 days of delivery.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team via email or phone to provide your order number and the reason for your return to obtain authorization.

• 2.
  Secure Your Package

  Ensure the products are in their original, pristine condition and packaging, then securely wrap them to prevent any damage during transit.

• 3.
  Dispatch the Return

  Send your parcel back to our UK warehouse using a tracked delivery service, keeping your proof of postage until the refund is processed.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, we will issue a full refund to your original payment method within 7 working days.